Internal extensions where calls are routed to. One per phone / user required.

Incoming calls will ring on multiple phones at once, or in any set order. If one is busy, the others still ring.

Set your own welcome or marketing message and play music for callers in the queue. Customise the time a caller waits before the call is transferred out to improve service and keep customers happy.

Give self-service routing options to customers such as 'press 1 for sales,' 'press 2 for billing enquiries.'

Offer contact phone numbers from almost any UK area code, no matter where you are based. Gives a local presence in all areas where you operate. Or choose a non-geographic 03 or 08 number instead.

This is useful if you need to provide a general mailbox for a department or team. That’s why they are called ‘shared mailboxes’. Each mailbox that you create functions in the same way as a user mailbox, every time a voice message is left, a notification email is sent to the email address you chose at setup. You can also retrieve messages via any connected handset on the system, just as you would with your own mailbox.

One central shared phonebook accessible for all your users via speed-dial codes - *01

Have your voicemail sent to you as an email. Ideal if you can't get to the phone, or can't answer because you're in a meeting or quiet environment.

Provide a fax number and have all faxes emailed to you. Removes the need for a fax machine and dedicated phone line.

Know who is calling you before you pick up. Most services charge for this hugely useful feature - but we provide it free.

Record calls for later playback - ideal for capturing complex information, for security and record keeping. Choose to record all calls or simply on demand.

Entertainment for callers on hold or your own marketing messages. Add your own sound files or use the standard tracks provided.

Improve branding and customer service with your own pre-recorded welcome message.

Set specific times when calls should be routed to particular phones. Have all weekend or evening calls sent to a mobile if the office is closed, or to an out-of-hours service. Or have all lunch-time calls routed to an particular desk.

Easily forward all calls to a mobile, a specific extension or to a landline of your choice. Never miss those important calls again.

Have all calls ring on multiple phones at once, such as mobile, landline and VOIP handset. The call always finds you, with no need to configure call forwarding.

Banish time wasters and persistent sales calls. Set rules to block calls or send them straight to voicemail depending on the caller ID. For example, block anonymous calls, or numbers beginning 08.

Block calls to specified numbers or destinations from all extensions or individually. Easy to set up - just specify a number prefix and the extensions to which restrictions apply.